Privacy and Security Policy

ABOUT POLICIES

All services offered on www.findikotesi.com are provided by FINDIK ÖTESİ GIDA VE TİC. LTD. ŞTİ., operating at Orhangazi Mah. Dönmez Sok. No:10/A Akçakoca / Düzce. Our company may process personal data for various purposes. Below, we explain which personal data is collected, by what methods, and how this data is protected.

During the processes of becoming a platform member or filling out various forms and surveys, identifying and contact information such as name-surname, phone number, full address, and email address are collected as required for service operation.

COMMERCIAL COMMUNICATION AND PREFERENCE MANAGEMENT

Our company may occasionally send new product announcements, campaign, and promotion content to its members and customers. Our members can specify whether they wish to receive such commercial communications when creating their membership; they can later update their preferences from the account management panel or use the unsubscribe link in the messages they receive.

DATA PRIVACY AND SHARING LIMITATIONS

Personal information transmitted by our members to our site through electronic means will not be transferred to any third party beyond the purposes and limits defined in the User Agreement.

To detect system problems and contribute to the resolution of potential service disruptions, users' IP addresses are recorded and used when necessary. IP data may also be evaluated for general demographic analyses.

Our company undertakes that the confidential information of our members will absolutely not be disclosed to third parties, that all necessary technical and administrative measures will be taken to protect this information, and that data privacy will be continuously ensured.

CREDIT CARD SECURITY

The financial security of our customers shopping on our site is a priority for us. Your credit or debit card information is never stored on our systems under any circumstances. All payment transactions are carried out through payTR, a PCI DSS compliant, secure payment infrastructure provider.

During the transaction, the lock icon visible in your browser's address bar indicates that the connection is encrypted and secure. At the payment stage, your card information is protected by a 128-bit SSL encryption protocol and transmitted only to the relevant bank. During this process, card data cannot be viewed or recorded by us; therefore, third parties are technically prevented from accessing this information.

For new customers' first orders, payment and address information may be subject to a security verification process. As part of this verification, the cardholder customer or the relevant bank may be contacted.

SECURITY IN WIRE TRANSFER / EFT PAYMENTS

If you choose to pay by wire transfer or EFT, you can obtain account information only through official correspondence from siparis@findikotesi.com or from the order completion page.

LINKED THIRD-PARTY SITES

Our platform may contain links to external websites for informational purposes. Our company is not responsible in any way for the privacy practices or published content of external sites accessed via such links. This Privacy Policy covers only the use of our company's platform; it does not apply to third-party sites.

CASES WHERE PERSONAL DATA MAY BE SHARED EXCEPTIONALLY

Our company may share user information with relevant parties if the following limited conditions occur:

1. The necessity to fulfill obligations arising from applicable legislation or legal regulations of authorized public authorities,

2. The execution and implementation of the Membership Agreement and other binding agreements concluded with the user,

3. Information requests made within the scope of investigations or audit processes initiated appropriately by authorized administrative or judicial authorities,

4. The necessity of sharing information to protect the user's fundamental rights or physical safety.

EMAIL SECURITY

Sensitive financial information such as credit card numbers, passwords, or PIN codes should absolutely not be included in emails sent to our Customer Service team. Due to the nature of email communication, it is not possible to fully guarantee the security of data transmitted through these channels; therefore, such information should only be transmitted via a secure connection (HTTPS).

USE OF COOKIES

Our site uses cookie technology to analyze visitors' usage habits and preferences. Cookies are small text files that store user preferences, ensure session continuity, and personalize the user experience. Site traffic and demographic data can be analyzed anonymously through these files.

Cookies are not used for the direct acquisition of personal data. If you do not wish to use them, you can disable cookies through your browser settings; however, this preference may limit some site functionalities.

This Privacy Policy may be updated when deemed necessary by being published on the platform or notified to members via email. Updates become effective from the date of publication.